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RETURN & REFUND POLICIES

 At PAPERED, we want you to be happy with your purchase. Please read our policies carefully below, as they differ for physical and digital products. 


 Physical Product Return Policy  


We want you to be happy with your purchase from Papered.co. If you need to return a physical product, please review our policy below: 


 * **Timeframe:** You may return eligible items within **14 days** of delivery.


 * **Eligibility:** Items must be in **brand new, unused condition, with all original packaging and seals intact**. If an item's primary packaging has been opened or tampered with, it is generally not eligible for return. 


* **Proof of Purchase:** A valid receipt or order number is required for all returns. 


* **Non-Returnable Items:** * Items that have been opened, used, or are not in their original, resellable condition. 


 * Gift cards. * Any items marked as "final sale


." * **Defective or Damaged Items:** If you receive a defective or damaged product, please contact us within 3 days of delivery at
pam@papered.co providing details and photos of the defect. We will arrange for a replacement or refund as appropriate.


 * **Return Shipping:** Customers are responsible for return shipping costs unless the item is defective or incorrect.


 * **Return Process:** To start a return, contact us at
pam@papered.co with your order details. We will provide instructions for returning your item. 


* **Refunds:** Upon successful inspection of the returned item, a refund will be issued to your original payment method within 15 business days. 


## Digital Product Refund Policy 
 **All Sales Are Final on Digital Products.
** Due to the immediate, digital nature of our products (e.g., downloadable templates, e-books, digital artwork), all sales are final and non-refundable once purchased and delivered. **Why we have this policy:** Once a digital product is downloaded or accessed, it cannot be truly "returned." This policy protects our intellectual property and ensures fairness given the instant access granted upon purchase.


 **Exceptions (Limited Circumstances):** We may consider a refund or exchange only in the following specific circumstances:  

1. **Duplicate Purchase:** If you accidentally purchase the exact same digital product more than once. Please contact us within 24 of the duplicate purchase with proof of both transactions. 


2. **Technical Issue Preventing Access/Use:** If you encounter a verifiable technical issue that genuinely prevents you from accessing or using the digital product, and our support team is unable to resolve it within a reasonable timeframe. You must contact us within 3 days of purchase to report the issue, providing detailed information and screenshots. 


3. **Product Not As Described:** If the digital product is materially different from its description or preview on our website. You must notify us within 3 days of purchase, providing specific examples of the discrepancy. 


 **How to Request an Exception:** If you believe your situation falls under one of the above exceptions, please contact us immediately at
pam@papered.co. Include your order number, the name of the digital product, and a detailed explanation of the issue, along with any relevant screenshots or supporting documentation. 


 We reserve the right to verify the claim and determine if an exception is warranted. If an exception is approved, any refund will be issued to your original method of payment within 15 business days. 

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